Refund & Cancellation Policy

1. Overview

At PeakClip (https://peakclip.app), we want you to be completely satisfied with our video clipping and subtitle generation software. This Refund Policy explains how refund requests, subscription renewals, and cancellations are handled for our digital services.

2. 14-Day Money-Back Guarantee

We offer a 14-day refund policy on all initial subscription purchases (Creator and Creator Pro plans). If you are unsatisfied with PeakClip for any reason within 14 days of your initial upgrade, you are eligible for a full refund.

• Refund requests must be submitted within 14 days of the initial transaction date.
• Subscriptions that have consumed more than 80% of their monthly quota may be subject to review or prorated adjustment.

3. Subscription Renewals & Cancellations

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless canceled prior to the renewal date.

• Cancel Anytime: You can cancel your subscription at any time directly through your PeakClip Account Settings or via the Paddle customer billing portal.
• Access After Cancellation: When you cancel, you will retain full access to your paid tier features until the end of your current billing cycle. No further renewal charges will occur.

4. Merchant of Record & Processing

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com, who also handles customer service inquiries, taxes, and returns. Approved refunds are credited back to the original payment method (Credit/Debit Card, PayPal, Apple Pay, or Google Pay) within 3–7 business days.

5. How to Request a Refund

To request a refund, simply reach out to us with your account email and order details:

• Email: support@peakclip.app
• Subject line: Refund Request - [Reason for Refund]

We respond to all billing inquiries within 24 hours.