Refund & Cancellation Policy
1. Our Commitment to Editors
At PeakClip (https://www.peakclip.app), we want you to experience lossless VOD clipping with complete confidence. This policy outlines how refund requests, subscription renewals, and cancellations are handled.
2. 100% Free Plan (No Credit Card Required)
We believe in testing before buying. PeakClip provides an always-free tier granting 10 free clips per month with zero watermarks and full access to detached .ass and .srt subtitle generation.
Because the Free Plan requires no credit card, no charges ever occur unless you choose to upgrade to a paid Creator plan.
3. 14-Day Money-Back Guarantee
We provide a full 14-day money-back guarantee on all initial subscription purchases (Creator and Creator Pro plans).
Eligibility Guidelines
- Refund requests must be submitted within 14 calendar days of your initial subscription purchase.
- Applies to first-time subscription upgrades. Renewal cycles are not eligible for retroactive full refunds unless canceled in advance.
- Fair Use: To prevent abuse, accounts that have consumed more than 80% of their monthly clip allowance during the 14-day window may be subject to review or prorated adjustment.
4. Subscription Cancellations
All paid subscriptions renew automatically at the end of each billing cycle (monthly or annually) until you choose to cancel:
Cancel anytime directly in your PeakClip Account Settings or through Paddle's customer self-service portal. There are no cancellation fees or retention friction.
When you cancel, your paid tier features and high-throughput quotas remain fully accessible until the final date of your active prepaid billing period. No further charges will occur.
5. Merchant of Record & Payout Timing
Our order processing and merchant operations are conducted by Paddle.com, our authorized Merchant of Record.
Once approved, refunds are credited back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, or Google Pay). Depending on your banking institution, funds typically reflect in your account within 3 to 7 business days.
6. How to Request a Refund
To request a refund within your 14-day window, simply send an email to our team:
Please include your account email and Paddle receipt/order number. Our support team responds to all billing inquiries within 24 hours.